DIGITAL TRANSFORMATION IN ACTION Improved water Mobile phone Electricity Internet Secondary school Mobile broadband Improved sanitation 100 ON THE ONE HAND, that’s a sobering trend, dictated by the local 80 availability and quality of internet service, not to mention the would- 60 be customer’s financial wherewithal (what devices and service can they afford?). At the same time, access 40 to baseline necessities (clean water, % of the population sanitation, energy) tends to rise with the tide of increased mobile 20 connectivity. This is illustrated well in places such as India, China, 0 Russia, and sub-Saharan Africa, where mobile service and access is growing rapidly, but not as well in 1990 1995 2000 2005 2010 2015 poorer developing nations. Source: World Development Report 2016: Digital Dividends, The World Bank. 4